Ask Gamblers online casino help service

Ask Gamblers online casino help service

I recently came across Ask Gamblers, an affiliate portal which offers a casino complaints service where you can ask for help with a problem.


Before posting a complaint, you need to first register. Having registered, read the rules in the help section, and also read the terms & conditions.


Post about your problem in the create new complaint section.

The casino is given four days to respond, and you will receive email notification when they do so. If the casino fails to respond, they will be given "negative points", though I have no idea what this means.

Crucially, the player is required to respond to any casino feedback also within four days. Failure to do so will result in the complaint lapsing into "inactive" status and its removal from the public complaints page:

Member who posted a complaint also have a 4 days to answer to the complaint, but in case they reply after that period, they will not be credited with negative points, but their complaint will be removed from home page and from the Active complaints section.

As such, you need to remain proactive with your complaint, or you risk losing it.


The discussions / exchanges between casino and player are public, which is a fundamental condition of transparency. The service also appears to have achieved some success, as evidenced by the "solved successfully" status of many complaints.

I note, however, that many cases have "closed due to inactivity of submitter" status; this may effectively lead to a situation in which the casino simply has to post responses until such a time as the player gives up in frustration, at which point the player unjustifiably appears to be at fault.


Useful or otherwise, any service which helps to spread the word of casino malpractice in an independent and transparent manner is a worthwhile addition to the generally ineffectual and compromised crop of services which masquerade as "player protection" entities.

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